Description
REMOTE CUSTOMER SUPPORT AR
An easy way for you to measure your internet speed and to get help to improve it:
Video – example Glasses with AR
Video PU Consulting AB – Augmented Reality
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REMOTE SUPPORT WITH AUGMENTED REALITY (AR) & LIVE VIDEO.
Augmented Reality (AR) enables the expert to guide the technician by annotations – drawing and placing instructions directly into the technician’s field of view. The platform also grants technicians access to the global database with previously solved problems for other colleagues.
REMOTE SUPPORT FOR MOBILE AND GLASSES.
ONE BUTTON SOLUTION.
The “One-button solution” directly connects technicians to a dedicated support expert and provides real-time video support with Augmented Reality.
Our Augmented Reality (AR) service allows companies to provide their customers with a remote support to significantly improve maintenance, repair and support processes as well as reducing onsite and travel costs for experts. REMOTE CUSTOMER SUPPORT AR
5 KEY ADVANTAGES: REMOTE CUSTOMER SUPPORT AR
- Eliminate expert travel costs with ’see what I see’ remote functionality.
- Connect instantly to the right expert and information.
- Reduce down-time costs with real-time expert support.
- Improve communication with AR annotations on live video stream.
- Build knowledge base with incident management and reporting.
REMOTE CUSTOMER SUPPORT AR
EASY FILE TRANSFER.
Easily send and receive files within individual or group chat. Supports all common file formats including excel, word, pdf, videos, screenshots and more.
AUDIO CALLS.
AR VIDEO CALLS.
INDIVIDUAL & GROUP CHAT.
Individual and group chat for text communications with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.
ONLINE/OFFLINE ANNOTATIONS.
Technicians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scenarios, simply take a screenshot or photo, annotate it and send it.
CROSS PLATFORM SUPPORT.
